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OUR PROCESS

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Find Out How Our Process Can Guide You

Expert planning. Thoughtful engineering. Passionate construction. Our knowledgeable staff will be with you every step of the way. From being guided through our Clemmons showroom or welcoming one of our technicians into your home for an in-person consultation, our team will provide attentive, personal service from start to finish. With careful planning and meticulous engineering, we guarantee quality workmanship that you can trust. We’re passionate about creating innovative solutions that meet your unique needs – so you can rest assured knowing your custom smart home systems will bring years of enjoyment and convenience. You can expect nothing but an exceptional experience from all of us at Carolina Custom Sound every time.

VIRTUAL FIRST CONSULTATION

We now offer a virtual first consultation. A virtual consultation is a convenient way to meet members of our team, answer any questions you have, review plans, and determine your budget. After the initial consultation, our highly experienced experts will create a scope of work based on the virtual conversation that will lead us into the next step of our process—System Design & Engineering.

IN-HOME CONSULTATION

Our in-home consultations provide a personal and bespoke approach to helping you select the perfect home entertainment setup for your space. Our experienced consultants will come to your home, evaluate the area you have designated for your entertainment center, and make recommendations on products or installation services that best suit your needs. They will also work with you to come up with a plan that fits both into your budget as well as stays within any other particular constraints you may have.

SYSTEM DESIGN & ENGINEERING

After we've met with you and once the design has been completed, our job is to bring it to life. Our experienced technicians have the expertise and training to make sure your home or business system is installed properly and safely. During this step, we create a comprehensive design that includes a scope of work, a detailed proposal, a rough-in plan, and other schematics needed. We believe effective communication is essential throughout this process, so we often collaborate with your builder and other trades, so you are always kept up to date on our progress. Any challenges that arise are promptly addressed and solutions are found quickly.

PROJECT MANAGEMENT

Our project management team is devoted to providing an efficient, streamlined experience. Our project management team coordinates with your build team and partners, communicating timely updates about project progress. This allows for a swift completion that adheres to the budget set forth at project commencement. We strive to deliver on time every time, so you can rest assured that your project will be completed with no delays or disruptions. With our experienced project managers overseeing all aspects of the project, you can trust that it will be done right - on time, and within budget.

INSTALLATION

Our technical team understands the importance of project management for the installation of best-in-class systems in any smart home. With project coordination, we have developed a streamlined process to ensure that all components within complex systems are implemented seamlessly and efficiently with minimal disruption to our customer's schedules. Our team takes the time to review project details, timelines, and goals before even beginning an installation project. This ensures that projects are completed on time and with superior results while taking into consideration budgetary constraints throughout each phase of construction.

PROGRAMMING

Our team of experienced programmers and engineers provides expert guidance when setting up your technology systems. Getting all of the products to talk to each other is only the beginning—the real artistry is in creating an interface that is easy to use and logic to make it all work together to meet your needs. Our expert programmers pride themselves on crafting interfaces that make the most of your smart technology while remaining easy to use and intuitive for those who need access. Every element is tested and reviewed before going live, allowing us to quickly identify any potential issues or problems that could arise in the future. Our programmers work closely with our design and sales team to ensure that your system will function the way you want it and be intuitive for daily users or people just visiting.

SERVICE & SUPPORT

At Carolina Custom Sound, we are committed to providing the best customer experience. We know that technology changes over time and can often require service or maintenance to continue operating at its best. We are your technology partner and are here to help with everything from maintaining your existing system to helping you optimize with the latest technology available. We are always here to provide expert advice, quality service, professional installation, and the best experience possible.

Plan Your Next Project Send us your details, and one of our friendly and knowledgeable experts will reach out.