Here are some great builders that we have worked with on many projects. Be assured you are guaranteed the highest level of quality and support, each project/home is created like it is their first. Live and grow with us...
Contractors tend to rely on electricians and low bidding AV companies because they are the easiest solution to a problem. They are fast, they show up and generally do what they're told with little to no thought or complaint on the situation. The problems tend to occur on the back end of this relationship, after the work is completed: angry customer phone calls, work that has to be done, and redone, time and time again due to miscommunications and carelessness, antiquated technologies that limit customer expectations and satisfaction, and problems that must be troubleshot later because it is already too late to change anything.
What is the point of the fast and less costly solution if the work has to be done twice? If you can't get a timely response from your low bidding company when a deadline must be rushed... or just simply met? When the customer blames you for not meeting his/her needs? If the antiquated wiring infrastructure is null (or greatly limited) in an age of digital transition?
All of these things reflect on you as a builder, reflect on your ease of business and business in general.
Carolina Custom Sound respects our relationships with both our builders and our customers. We were founded on the idea of providing exceptional customer service, and, as a small company, rely on referrals from our customers and contacts so that we remain in business for many years to come. Each of our pre-wires are results of extensive planning and constant contact with our customers to determine their needs, prices, products and to expand their knowledge of the services being rendered. When we show up to a jobsite, we are prepared to do each job that day if possible with all of the materials on truck. We respect your time by not wasting it. We respect your customers by determining their needs and combining it with our knowledge of the latest technologies and indutry standards.
Custom
Our ability to modify and build according to individual specifications is what makes us a truly effective and unique installation company. We put hundreds of brands with in reach of our customers and guide them through a maze of technical and advertizing keywords, catch phrases and slogans to help them smoothly pass through the digital transition, unhindered and without regret. Our low overhead ensures that customers will quickly get exactly what they have their sights set on for the lowest possible price; if they can find it for cheaper, then we will give them exactly what they need for that price without exception. We see our systems as works of art, a delicate balance of both function and aesthetics, and a work of art must be whittled down, it must be molded and fine tuned until it is distinct, simple and void of unncessary frills and supplements. We create each design with the present in mind, but work with the care and consideration of the forseeable future. For Carolina Custom Sound, "option" is not optional, it is essential.
Communication
Carolina Custom Sound believes that Communication is Time is Money. It is ironic that on the fringes of a digital age, communication is still the biggest problem with most cable/satellite/audio video companies. We have so many ways to communicate, yet still we hear the same complaints from nearly every customer about other companies: they never call or communicate their schedules; they never know when they are coming and they never let us know if they are going to be late. We do the opposite at Carolina Custom Sound. We become a customer's "best friend" for the brief time we are working with them. Every time the work situation changes, a scheduling conflict, an option, a new availability, a new technology or problem pops up, expect to hear from us... by phone, email, fax and even in person if need be. Our mission is to keep you well informed so the rough waters of transformation turn to smooth sailing for the remainder of your journey.
Vigilance and Perserverance
Our employees are trained to troubleshoot, to expect and deal with problems on a daily basis. It IS our business. It is crucial to our success. Problems occur in any dynamic system, it is an unavoidable law of the universe. Carolina Custom Sound trains to embrace these problems instead of create or avoid them. We teach our employees to be alert, aware and always cautious of any problems that may arise with any given situation, then forward that information onto our clients so the proper solution can be found in the most prudent and timely manner. It is important in any relationship to, firstly, have the awareness of the world around you, but, secondly, to have the knowledge and determination to resolve any conflict no matter the situation. With that combination, there is nothing that cannot be solved. So when it comes to audio and video, give us your problems, hopes, fears and concerns with faith...
We Are Your Solution.
Welcome to the world of D2B – bringing home entertainment and electronics systems to both builders and homeowners. The Dealer 2 Builder (D2B) program links builders with certified Electronic Systems Contractors (ESCs) to provide simple, predictable, reliable and profitable solutions in your new homes.
The program was started by AVAD, a national distributor that specializes in “best in class” brands of home entertainment and electronic systems products. With a base of more than 8,000 dealers, AVAD has the most qualified ESCs to meet the needs of your new home. In addition, your product is bought in one place and is always in stock. Everyone wins: the home buyer, the builder, and the ESC.
